Resell BT Hosted VoIP with Netify

Why Resell BT Hosted VoIP with Netify

• Three hosted VoIP products under one reseller agreementResell BT Cloud Voice Express for single-line and small-site customers, BT Cloud Voice for 5 to 250+ user deployments, and BT Teams Voice for customers on Microsoft Teams. One Netify-led reseller agreement covers all three.
• BT operates the service, you focus on sellingBT designs the solution, delivers the platform, bills the customer and runs ongoing support. Resellers do not stand up any voice infrastructure, SBCs or billing of their own.
• Upfront commissions, paid on installCommissions for Reselling BT Hosted VoIP are 21% paid on install across sales order value across 36/60 month contracts. No joining fees. Zero minimum sales targets.
• Industry-standard platform, enterprise featuresCloud Voice includes hunt groups, auto attendant, call queues, music on hold, hot desking, receptionist console, call recording with up to seven years retention, CRM integration and call analytics through Insight, Report and Report Premier packages.
• Cisco Webex on Connect and CollaborateBT Cloud Voice Connect and Collaborate licences include Cisco Webex for voice, video conferencing, file sharing, scheduled meetings and a Personal Meeting Room, with meeting duration up to 24 hours on Collaborate.
• Microsoft Teams path via BT Teams VoiceFor customers standardised on Microsoft Teams, BT Teams Voice brings PSTN calling into the Teams client. Resellers can cover both traditional hosted VoIP and Teams-native voice under the same BT programme.
• BT Authorised Partner since 2012Netify has been a recognised BT Authorised Partner for over a decade. Full onboarding support, pre-sales input and sector-fit guidance as part of the programme.

BT Hosted VoIP products available to resell

BT Cloud Voice Express (CVE)

A digital phone line for small businesses with simple voice needs. Customers keep their phone number for life (IP voice, not tied to local exchanges). Up to four Cloud Voice Express lines per site. Available only bundled with BT fibre broadband (SOGEA or FTTP). One line type with PAYG or UK Unlimited call plans. The mobile app is the default for PAYG customers; customers on the UK Unlimited Calls Plan receive an inclusive digital phone. Voicemail is converted to text and sent straight to the app. Nuisance calls from over 18,000 known numbers are blocked automatically. Self-install, plug-and-play, automated order provision and customer-controlled number porting. Supported conversions: PSTN, Featureline Compact, BT range holders (BT001), most BT non-range holders. Not supported: residential, Legacy, Featureline Standard, ISDN2e, IP Comms. Additional line rental from around 8 pounds per month; UK Unlimited package from around 12 pounds per month; connection charge 30 pounds per line.

BT Cloud Voice

A full hosted phone system for 5 to 250+ users, standalone on BT broadband or BTnet. Three licence tiers: Basic, Connect, Collaborate. Basic covers hunt groups, online portal, automatic call routing, call forward and call transfer, with Mon-Fri 8am-6pm support. Connect adds three-way calling, call director, voicemail to email, plus Cisco Webex with 40-minute meetings for up to 100 participants and chat with file sharing. Collaborate adds full Cisco Webex with 24-hour meeting duration, Webex AI Assistant, dial-in number, real-time transcription and closed captions. Per-user monthly pricing (live from 1 April 2026) starts at 10.52 pounds for Basic on a 5-year term and reaches 26.03 pounds for Collaborate on a 1-year term. 100 pound connection charge (waived with a new BTnet or fibre product). Four UK call-plan options: PAYG, UK Sharer plans from 500 to 60,000 minutes, UK Unlimited at 10.47 pounds per user, and BT Cloud Voice SIP UK Unlimited at 14.50 pounds per channel. International PAYG or international sharer plans from 100 to 10,000 minutes.

BT Teams Voice

A hosted VoIP service that adds PSTN calling to Microsoft Teams. A customer needs three subscriptions to use it. First, a Microsoft 365 Business subscription (Basic, Standard or Premium) which provides the Teams platform. Second, a Microsoft Teams Phone subscription that unlocks the Teams voice features and is sold separately (included with the E5 package). Third, the BT Teams Voice subscription that connects the customer to the PSTN network and provides domestic and international calling. Without BT Teams Voice the infrastructure is missing; without Teams Phone the Teams features are unavailable; without the M365 subscription the Teams platform is unavailable. Resellers benefit from positioning Teams Phone and BT Teams Voice as the natural upsell for customers already on Microsoft 365.

Cloud Voice add-ons

Chargeable site add-ons include Auto Attendant (8 pounds per month), Call Centre ACD (14 pounds), Hunt Group Plus (4 pounds) and Call Centre ACD Plus (4 pounds). Chargeable user add-ons include Webex Premium (14 pounds, Collaborate only), Busy Lamp Field (50p), Call Recording at 2 to 7 pounds depending on retention from 1 to 7 years, CRM integrator (3 pounds), CRM Lite (50p), Fax messaging (50p), Hot Desking host and guest (80p each), Receptionist Console (15 pounds) and Receptionist Small Business (8 pounds).

Call Analytics (Insight, Report, Report Premier)

Three Call Analytics packages with dashboards, scheduled reports, live wallboards and real-time call monitoring. Insight covers 12 months of call data with 15-minute updates. Report adds five years of data, custom reports, scheduled emails and cost-centre breakdowns. Report Premier adds live queue and agent data, shift planning, customisable wallboards and end-user console access. Pricing per endpoint, supervisor, insight, my-console and view-agent licence from 30p to 25 pounds.

IP handsets and devices

Yealink T31G entry handset (75 pounds), T43U (100 pounds), T46U colour handset (150 pounds), T48U touchscreen (200 pounds) and T54W with Wi-Fi and Bluetooth (200 pounds). Yealink W73P DECT solution with W70B base station and W73H handset (100 pounds); W73H additional handset (75 pounds). Poly VVX 250 (100 pounds) and Poly VVX 450 (150 pounds). Conference phones: Poly Trio 8300 (375 pounds plus 75 pound PSU) and Yealink CP925 (500 pounds including PSU). Multi-port ATAs for 4, 8 or 24 analogue ports between 350 and 1,350 pounds for sites that cannot move to structured cabling. Approved Bring Your Own IP devices (Algo 8180 G2 audio alerter, 8186 SIP horn speaker, 8128 SIP strobe light, 8138 IP colour visual alerter) can connect natively to Cloud Voice without an ATA.

Peripherals

Door access control: BT Cloud Voice Access Control Visitor (1,230 pounds one-off) and Visitor and Staff (1,290 pounds one-off) with 12, 36 or 60 month maintenance rentals from 10.46 to 12.90 pounds per month. On-hold music and messaging via a dedicated portal: bespoke call centre messages and on-hold messages (200 pounds each) and music on-hold (45 pounds). Headsets from Jabra (Engage 65, Evolve2 65, Evolve2 30, Pro 920, 2300 series) and Poly (Blackwire C5210, C5220, C3210, C3220) with wired USB, wired desk-phone and wireless DECT options.

Customer Training

Training Platform options sold outright for one year (400 pounds) or pay-monthly for three or five years (12 pounds per month for 3 years; 10 pounds per month for 5 years). Single on-site training day at 650 pounds one-off. Webcast courses cover Quick Start, Site and User Admin, Auto Attendant and Call Groups, Call Centre Admin, Call Handling and Phone Use, Call Recording, Using Applications, Mobility User Admin and Call Analytics. Complementary Soft Skills and Business Skills courses available at 10 pounds per month each.

How the BT Hosted VoIP reseller model works

A dealer/commission model. Low barrier to entry. Netify onboards you as a BT Authorised Reseller through the Netify Partner Portal. You introduce and sell BT Cloud Voice Express, BT Cloud Voice and BT Teams Voice to your customer base. BT designs the solution, delivers the hosted platform, bills the customer and runs ongoing support from a UK-based desk. You earn upfront commissions on install. The programme supports new business, upgrades and re-signs across the full BT Hosted VoIP portfolio.

Commercial model

BT Hosted VoIP portfolio at a glance

Netify versus BT Wholesale direct