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Summary

Verizon SD WAN & SASE: Review, Pros, Cons and Marketplace Research Data 

Analyst: Abigail Sturt  Contact: asturt@netify.co.uk 

If you have questions about Verizon and how their capability is aligned to your needs, email the Netify research team. UK: uk@netify.co.uk North America: northamerica@netify.com

(Please use the UK email for ROW - Rest of the World - questions or enquiries)

Categories: 

  • SD WAN
  • SASE

Sub-categories:

  • SD WAN Service Provider 
  • SASE Service Provider 
  • Managed Security Services 
  • Managed SD WAN Services 
  • Managed SASE

Pros:

  • Vendor neutral offering allows clients the capability to select the right solution for their business needs.
  • One of the largest Tier-1 global backbones which supports direct Ethernet connectivity worldwide. 
  • Offers integrated LTE (5G) with SD WAN connectivity for lower latency and faster speeds and increased data volumes. 
  • First company to launch a commercial 5G network with a commercially available 5G enabled smartphone. Recent expansions to their US 5G network has service availability in 47 cities across the United Sates. 
  • Top three place in Vertical Systems Group Mid-2021 Global Provider Carrier Managed SD-WAN Leaderboard. 
  • MEF 3.0 SD WAN Services Certification.

Cons:

  • Verizon have a big focus on Cisco which may mean weaker options across their other SD WAN partnerships. 
  • The Verizon Jitter and Mean Opinion Score SLAs appears to be very North American-centric.  
  • Weaker coverage in the Middle East and Africa compared with competitors. 

Netify Review:

Verizon is a good choice for mid-market multinational enterprises which a large amount of locations worldwide, but can also cater for those with no pre-existing IT resources and companies with a large number of remote workers. SD WAN solutions are provided primarily using Cisco, Cisco Meraki and Cisco Viptela, but there are options for Silver Peak with a choice to pick and choose services from each vendor. Verizon’s managed services offering is strong, with a detailed range of managed SD WAN, SASE and security services all monitored from security operations centres (SOCs) globally, whilst still having the choice of co-managed services. 

Contents:

  • About Verizon SD WAN Solutions
  • What is the Verizon SD WAN solution?
    • Configuration-Based Key Features
    • Security-Based Key Features
    • Performance-Based Key Features
  • What is the Verizon SASE Security Solution?
  • How does Verizon Access Cloud Vendors?
  • Does Verizon Offer WAN Acceleration and Optimisation?
  • How Does Verizon Support Remote Users?
  • Which Connectivity Underlay Services are Supported?
  • Do Verizon Manage and Support SD WAN Underlay?
  • What is the Verizon Managed, co-managed and DIY Services Solution?
  • What Reporting and Management is Available via the Verizon Portal?
  • What is the Verizon SLA?
  • Which vendors do Verizon support? 

About Verizon:

Verizon was founded in 1983, in Delaware, North America. Now headquartered in New York, they primarily specialise in personal Wi-Fi, LTE connectivity including private 5G networks for businesses (4G and 5G) and smartphone handsets. However, they recently began offering intelligent hybrid SD WAN services, combining public internet access (DIA) with MPLS. Verizon has spent 15 consecutive years as a Global Network Services Leader in the Gartner Magic Quadrant. Verizon provides managed networks in 150 countries. 

What is the Verizon SD WAN Solution?

Verizon leverages their strong integration with Cisco to provide managed and co-managed SD WAN solutions (see, What is the Verizon managed, co-managed and DIY services solution?), using Cisco Meraki and Cisco Viptela. The solution is split into three sections, physical, virtual and cloud. Physical services allow clients to deploy their network from a single universal customer premises equipment (uCPE) device, such as a router (vEdge Series Routers, ISR1000 Series Routers, ISR4000 Series Routers or ASR1000 Series Router). Virtual services are available for Cisco platforms designed for virtualisation, using Verizon uCPE, Verizon Hosted Network Services (HNS) and Cisco ENCS. Finally, cloud-based services allow clients to connect to private and public cloud services to optimise SaaS applications. This includes Verizon Secure Cloud Interconnect, Cloud OnRamp for SaaS (Office 365, Google, SFDC), Cloud OnRamp for public clouds such as AWS, Azure and Google Cloud. 

Despite strong connections with Cisco, Verizon allows clients to choose services from different vendors, creating a dynamic network that can grow to fit business needs (See, Which Vendors do Verizon Support?). Their global IP backbone offers connection via 32 network-based SD WAN gateways in a wide range of locations worldwide. 

Clients can choose to deploy their network via a single universal customer premises equipment (uCPE) device, or from a cloud-based virtual customer premises equipment (vCPE) device, or a combination of both. WAN is available with bandwidth on-demand for Ethernet, MPLS, internet and cloud connectivity (See, Which connectivity underlay services are supported?). 

Verizon SD WAN solutions are designed to combine public and private networks to automate traffic flow and boost bandwidth. The product is available in three different services packages: Essential, which offers basic WAN routing services; Core, which includes all services from Essential but with more granular features; and Complete, combination of all Core services with added WAN routing features to support critical locations and applications. All products are available as managed services and can support Verizon 5G LTE across SD WAN networks. Verizon offer a SaaS delivery model through Silver Peak’s Unity EdgeConnect platform to integrate WAN optimisation and SD WAN in a single solution. 

Configuration-Based Key Features:

  • QoS: Uses public and private WAN traffic to prioritise specific applications within a WAN circuit. 
  • uCPE: SD WAN services can be deployed via uCPE, which has routing, security and WAN optimisation capabilities. 
  • vCPE: SD WAN services can also be deployed via a cloud-based vCPE. 
  • Vendor Neutral: Clients can choose services from different vendors, tailoring their solution to suit their needs (See, Which vendors do Aryaka support?) 
  • Global IP Backbone: Includes 32 network-based gateways worldwide, offering connectivity to a wide number of locations. 

Security-Based Key Features:

Performance-Based Key Features:

  • Network Orchestration: Offered as a managed service, Verizon’s network orchestrator is deployed via a uCPE box. Clients can deploy centralised security services from vendors, through the orchestration manager - this can be done without contacting vendors themselves. Network orchestration is available in three options: Service Automation, which delivers Verizon VNS, adapts services to a clients needs and integrates new network functionality; Service Orchestration, automates deployment and policy management whilst coordinating SD WAN, VNS and session border control; and Service Virtualisation which enables rapid VNF onboarding and testing whilst simplifying infrastructure management. 
  • WAN Optimisation and Application Acceleration: See Does Verizon offer WAN acceleration and optimisation? 

What is the Verizon SASE security solution?

Verizon offer SASE and managed security via their vendor partners. Their managed security offering has a number of features, but has a great focus on SASE and distributed denial of service (DDoS) Shielding:

  • SASE: Verizon’s SASE offering includes cloud-based secure web gateways (SWGs) and zero trust network access (ZTNA). This protects networks from internet threats, enforcement of internet policies, and prevents data loss across all company locations and devices. This is also provided in remote locations and is supported by security operations centres (SOCs) and network operations centres (NOCs). 
  • DDoS shielding: Designed to prevent DDoS attacks by redirecting inbound traffic to scrubbing centres, where it is analysed and sent back to the network once it is confirmed to be legitimate. This is cloud-based and leverages Verizon Digital Media Service infrastructure - a group of analysts that help to prevent security attacks, allowing DDoS shielding to work from a large scale. The service is available across North America, including Canda, Europe, United Kingdom and APAC. 
  • Managed Security: Offers endpoint security which keeps policies aligned whilst preventing malware and ransomeware; web application firewall (WAF) which filters, monitors and blocks suspicious HTTP traffic targeting vulnerabilities in web applications to prevent attacks such as: cross-site scripting (XSS), SQL injection (SGLi) and DDoS. This minimises downtime and vulnerabilities caused by cyberattacks or web application change events. 
  • Remote Security: Business Mobile Secure is a bundle package of mobile device security tools, which are used to keep remote devices secure - good for remote workers or locations. 
  • Domain Name System (DNS) Safeguard: A cloud-based DNS security solution which is good for blocking connections between users and insecure websites, as well as remote workers and branch offices that do not use a VPN to connect directly to the internet. 

How does Verizon access cloud vendors?

Verizon is able to access cloud vendors through a secure cloud interconnect and CSR 1000v cloud router. Verizon Cloud allows users to connect to both private and public cloud services and optimisation for SaaS applications. Verizon provide a cloud onramp for SaaS applications such as Office 365, Google and SFDC as well as an onramp to public clouds including: AWS, Microsoft Azure and Google Cloud, and colocation. As a cloud interconnect service, Verizon utilises nine major cloud providers located in 27 cities around the world to access their cloud services. Verizon’s Cloud Interconnect is supported by Cisco Cloudlock for cybersecurity and a cloud native cloud access security broker (CASB), these features offer protection for cloud data, users and applications. 

Does Verizon offer WAN acceleration and optimisation?

Verizon offer WAN optimisation and application acceleration which is deployed via a single uCPE box. These services allow for custom device tuning and testing at multiple sites or points with complex integration plans. Verizon’s WAN optimisation provides a scalable method of customising the network whilst also providing end-to-end alarm correlation and protocol bundling. The solution performance enhancements include:

  • Data Streamlining: Reduces the amount of data being sent repeatedly by replacing words and full documents with 16-byte data references. 
  • Application Streamlining: reduces interactions between the client and the server, minimising into a couple of trips. 
  • Transmission Control Protocol (TCP) Acceleration/Transport Streamlining: Reduces the number of  trips that data has to take around the WAN by compressing TCP data packet sizes. 
  • QoS: Clients can reduce the amount of bandwidth that non-critical applications use. 

How does Verizon support remote users?

Verizon supports remote users with routing to remove the need for a dedicated internet device at every remote location. This reduces the amount of hardware needed and makes sharing network functions across multiple vendors easier.  It also reduces latency and improves overall application performance. The software is based on Cisco, Juniper and Fortinet. 

They also offer SASE which connects to all devices - even mobile devices, which provides security for remote users. 

Which connectivity underlay services are supported?

Verizon have an extensive global backbone, with bandwidth on-demand for MPLS, Ethernet, internet (DIA) and cloud connectivity. Includes portal and application programming interface (API) control, for management as well as network on-demand (NOD) services. Verizon’s offering uses active/active redundant networks and has fully integrated 4G/LTE backup to provide redundancy to the network. 

Do Verizon Manage and Support SD WAN Underlay?

Verizon support and manage their own secure private IP and private wireless network. Verizon also provide managed ethernet, leased line and broadband services. 

What is the Verizon managed, co-managed and DIY services solution?

Verizon offer a range of managed SD WAN and SASE services. Recently they introduced managed services aimed at smaller branch offices, powered by Viptela for the Cisco ISR1100 Series platform. The company also introduced managed service tiers for Cisco SD WAN powered by Meraki, designed to complement their pre-existing Cisco Meraki cloud-first platform. This can be globally deployed using Cisco Meraki MV Smart Cameras, including to mainland China.

Verizon offer a wide array of Managed Services including:

Service  Features Benefits 

Managed WAN (Inc. Software Defined)

Comprehensive wide area and IP network management & monitoring.

Support for complex network issues, changes and upgrades whilst managing risk. 

Managed LAN

LAN switch management, utilises experience in network management, design, planning and implementation. 

Outsourced management and monitoring of LAN. Reduces network downtime and costs. 

Managed Wireless LAN (Inc. Business WiFi)

Fully managed, premises based wireless LAN solution. Secure wireless access to simple cloud based options & company resources. 

Employee productivity within wireless range. Can be integrated with managed WAN. 

Managed WAN Optimisation Services 

Tools to improve performance of business critical applications over wide area links. 

Improve overall application efficiency, increase performance and reduce latency. 

Secure Gateway

Allows remote/mobile users to securely connect to public internet or private network using advanced services & applications.

Reduces costs through use of managed hardware and network based gateways. Business resources can be allocated and focused on strategic functions.

Network Application Performance Management 

Topology, infrastructure and end-user management enhanced through robust application management. 

Provides visibility into mission critical applications.

Performance Monitoring Solutions

Visibility into device and network performance through flexible options.

Utilises the Verizon Enterprise Centre (VEC) to provide near real-time visibility into network performance.

(Source: Verizon, 2015. More info at: https://enterprise.verizon.com/resources/solutionsbriefs/2015/you-compete-we-will-handle-the-network.pdf

Verizon offers co-managed Cisco SD WAN which is powered by their vendor partners (see, Which Vendors do Verizon Support?). This allows clients to rely on Verizon managed services support for fault performance and configuration management, whilst self-managing SD WAN security and application policies. However, Verizon do not offer DIY SD WAN directly, it may be available via vendor partners.

What Reporting and Management is Available Via the Verizon Portal?

Verizon’s Enterprise Centre provides customers with tools to monitor, manage and analyse their products and services. This service uses a centralised interface to deliver relevant data over smartphone, desktop or tablet. The service provides data insights that can be used to streamline processes and control critical business functions. Verizon’s offering allows for automation of processes and anytime account access. The smartphone portal is the: My Verizon for Enterprise Mobile App. The portal provides detailed, near real time data about network health and performance and offers visibility into alarms and maintenance. The monitoring features of the Verizon portal also allow for on demand bandwidth upgrades and monitoring of repair tickets and change requests. The Verizon portal allows users to access analysis tools, such as reports, charts and graphs to turn raw data into essential information to make informed network investment decisions.  

What is the Verizon SLA?

Mean Opinion Score (MoS) and Jitter SLA are currently only applied in the United States. US Jitter SLA scope is not to exceed 1ms. The US MoS performance SLA does not drop below 3.8. Customer accounts are automatically credited upon failure for Verizon to meet a specific SLA. All SLAs listed below are measured through an average sample measurement between Hub Routers taken during the calendar month.  

Scope

Network Latency

Network Packet Delivery 

North America 

≤45ms

≥99.5%

Europe (EMEA)

≤30ms

≥99.5%

Asia Pacific

≤125ms

≥99%

Latin America 

≤140ms

≥99%

Japan

≤30ms

≥99%

Transatlantic

≤90ms

≥99.5%

Transpacific

≤160ms

≥99%

Australia Transpacific

≤210ms

≥99%

Australia to UK

≤405ms

≥99.5%

Europe (EMEA) to Asia Pacific

≤250ms

~

Europe (EMEA) to Asia Pacific Rim

~

≥99%

 

Scope Network Latency  Network Packet Delivery 

Argentina to US

≤160ms

≥99%

Brazil to US

≤130ms

≥99%

Chile to US

≤150ms

≥99%

Panama to US

≤60ms

≥99%

Venezuela to US

≤110ms

≥99%

 

Scope

Network Latency

Network Packet Delivery 

North America to South Africa

≤260ms

≥99%

Europe (EMEA) to South Africa 

≤350ms

≥99%

North America to India

≤380ms

≥99%

North America to Intra-Europe (EMEA)

≤110ms

≥99%

North America to Singapore

≤260ms

≥99%

North America to Korea

≤200ms

≥99%

North America to Taiwan

≤220ms

≥99%

North America to Hong Kong

≤230ms

≥99%

 

Scope

Network Latency

Network Packet Delivery

Hong Kong to Sydney

≤180ms

≥99%

Hong Kong to Singapore

≤65ms

≥99%

Hong Kong to Tokyo

≤125ms

≥99%

Hong Kong to United Kingdom

≤370ms

≥99%

Singapore to Sydney

≤150ms

≥99%

Singapore to Tokyo

≤115ms

≥99%

Singapore to United Kingdom

≤310ms

≥99%

 

Scope

Network Latency

Network Packet Delivery

Sydney to Tokyo

≤150ms

≥99%

Sydney to Adelaide

≤40ms

≥99%

Sydney to Brisbane

≤40ms

≥99%

Sydney to Canberra

≤40ms

≥99%

Sydney to Melbourne

≤40ms

≥99%

Sydney to Perth

≤80ms

≥99%

 

Scope

Network Latency

Network Packet Delivery

Korea to Singapore

≤200ms

≥99%

Korea to Hong Kong

≤155ms

≥99%

Korea to Sydney

≤220ms

≥99%

Korea to Tokyo

≤80ms

≥99%

Korea to India 

≤300ms

≥99%

 

Scope

Network Latency 

Network Packet Delivery

Taiwan to Singapore

≤95ms

≥99%

Taiwan to Hong Kong

≤60ms

≥99%

Taiwan to Sydney

≤240ms

≥99%

Taiwan to Tokyo

≤95ms

≥99%

Taiwan to India

≤170ms

≥99%

Taiwan to United Kingdom

≤360ms

≥99%

 

Scope

Network Latency

Network Packet Delivery 

India to Hong Kong

≤140ms

≥99%

India to Singapore

≤150ms

≥99%

India to Sydney

≤265ms

≥99%

India to Tokyo

≤225ms

≥99%

India to United Kingdom

≤250ms

≥99%

 

 

Scope 

Network Latency

New Zealand Transpacific

≤210ms

New Zealand to India 

≤290ms

New Zealand to Hong Kong

≤230ms

New Zealand to Korea

≤250ms

New Zealand to Singapore

≤190ms

New Zealand to Australia

≤60ms

New Zealand to Japan

≤190ms

New Zealand to Taiwan

≤250ms

New Zealand to United Kingdom

≤390ms

United Kingdom to Korea

≤470ms

Japan to United Kingdom

≤330ms

Scope

Network Packet Delivery 

Hong Kong to New Zealand 

≥99%

Singapore to New Zealand

≥99%

Australia to New Zealand

≥99%

Korea to New Zealand

≥99%

Taiwan to New Zealand

≥99%

Japan to New Zealand 

≥99%

India to New Zealand

≥99%

New Zealand to United Kingdom

≥99%

Korea to United Kingdom

≥99%

Japan to United Kingdom

≥99%

 

Which Vendors do Verizon Support?

Verizon supports SD WAN from Cisco, Cisco Meraki, Cisco Viptela, Paloalto, Check Point, Fortinet, Juniper, Riverbed, Ribbon and Versa Networks. 

Focus

Proposition Focus

25%
20%
25%
30%
Managed Services
SASE Security
Management Portal
SD WAN

Cloud Focus

33.33%
33.33%
33.33%
AWS
Azure
Google Cloud

Other Focus

33%
24%
43%
Remote Users
Simplicity
Complex Requirements

Comparisons

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