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Q2 BT Business Broadband Offers

Please use this page for all Broadband Solus and Bundle offers.

What is a Solus Broadband? Solus refers to Broadband only. In other words, the Broadband is not provided with any capability to make phone calls, it's just an Internet connection. If the customer needs to make calls, they need to order a BT Bundle product or use a 3rd party service.

What is a Broadband Bundle? Bundles offer both Broadband and the ability to make phone calls using BT Cloud Voice Express. In other words, the Bundle includes Broadband, Cloud Voice Express and the option for an unlimited calling package to UK mobiles and landlines (fair usage applies).

Note: If the customer has a phone number they wish to keep, they must opt for a Broadband bundle. BT can port phone numbers from competitors or provide a new phone number.

BT Business Broadband product differences

What is the difference between Broadband Essentials, Broadband Enhanced and Broadband Pro?

The following table explains the differences between Essentials, Enhanced and Pro. 

Remember, it is important to let your customer know that all BT Broadband products come with Cybersecurity. This is a key reason why a customer should upgrade or resign to the latest Broadband service. BT Business Broadband's Web Protect and Content Controls are important because they automatically block dangerous websites and let your customer decide what web content your employees can see, helping keep businesses safe online​.

Why should a customer select Broadband Pro?

Pro is offered with Prompt Care, Complete Wi-Fi, 4G Backup from EE, and Expert Setup. Prompt Care means BT will fix any Broadband problems faster. Complete Wi-Fi provides Wi-Fi signal extension, meaning that the customer will receive much stronger Wi-Fi signal throughout their premises. And then, there's Hybrid Backup, which means the BT Hub will use EE 4G in the event there's a failure with the Broadband. Lastly, Expert Setup means that a BT engineer will setup Comple Wi-Fi and ensure the extender discs are installed in the best possible location.

To summarise, Broadband Pro includes:

  • Prompt Care - better fix times vs standard customers if there's a problem with BT Broadband
  • Complete Wi-Fi - much improved Wi-Fi coverage within your the business premises
  • 4G Backup - even if the Broadband fails, your customer will switch to EE 4G with no data charges
  • Expert Setup - BT will setup Complete Wi-Fi to ensure the best possible coverage within the business premises

All BT pricing excludes VAT, you must tell your customer that VAT will be added to their BT invoice.

FeatureEssentialsEnhancedPro
Static IP address - you must ask your customer if they require a static IP addressNot included
BT Business Broadband's Web Protect and Content Controls - important because they automatically block harmful websites and allow you to choose which types of web content your employees can access, helping to keep your business safe online​.
Prompt Care (end of next working day fix)Not includedNot included
Hybrid Backup (Broadband backed up with 4G from EE)Not included
Complete Wi-Fi / Complete Wi-FiNot includedNot included
Expert setup (BT will install the Complete Wi-Fi discs, ensuring the best possible coverage)Not included
Secure Business Backup - your customer can backup their important filesNot included
Check speeds and availability
  1. What Broadband products and speeds are available for your customer?

Your first job is to understand what Broadband speeds are available for your customer. There are now 3 Broadband services offered by BT.

Remember, BT no longer sell traditional phone lines - all services are Digital only.

  • SoADSL - replacement for ADSL, slow upload and download speeds. Speeds can be up to 17Mbs download but, they are typically much lower. You can sell SoADSL as a Broadband Bundle (with Cloud Voice Express), but the download speed must be 2.5Mbps or higher.
  • SOGEA - replacement for FTTC, up to 80Mbps download, and 20Mbps upload.
  • FTTP - up to 900Mbps download, and 104Mbps upload (other speeds are available, check Toolkit or offers PDF).

Note: Do not sell SoADSL if SOGEA or FTTP is available.

How do you check what products and speeds are available for your customer?

You need the full address, and postcode. Then, open this link in your browser: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

See example below, FTTP is available for this customer.

See example below, FTTP is not available for this customer, but SOGEA is available. In this particular example, a product called 'FTTP on Demand' is showing as available - this is misleading, ignore any reference to 'FTTP on Demand' as this is not an available product.

Pre-checks
  1. Is your prospect with BT or a competitor?

You must establish if you customer is with BT or a competitor. If your customer is with BT Business (not residential), you can upgrade or resign their service and bring the business into your BT Reseller ID. Note: It is possible to convert a BT Residential customer to BT Business, but the customer must understand their Residential benefits (E.g. BT Sport, Discounted mobile etc) will be removed and their price you quote will exclude VAT.

If the customer is not with BT, the opportunity becomes a regular winback. You will need to position either a Solus Broadband or Broadband bundle.

If your customer is with BT Business. You will need to submit a pre-check. The pre-check process enables you to understand the following:

  1. How much is the customer currently paying?
  2. What BT Business services are they using?
  3. When does their current contract end?

Pre-checks should be sent on a daily basis via email to support@networkunion.co.uk

Please include the following, per pre-check: (you can submit up to 30 without approval, please check for over 30 submissions)

  • Customer name: Please ensure the name is a match with the Companies House record: https://find-and-update.company-information.service.gov.uk
  • Customer Broadband telephone number: Try to provide the phone number associated with any existing BT services.
  • Full address: Ensure you provide the full address and postcode.
  • The email subject should follow this format: 'Reseller name DATE AM/PM'

You will have the option to either Resign or Upgrade the customer.

  • All resigns must be completed in the last 6 months of the customer contract (or out of contract). The pre-check will provide the date.
  • All upgrades can be completed from month 6 of the customer contract, but the commissions are higher if you complete the upgrade in the last 6 months of the customer contract (or out of contract).
BT Business Solus Offers
  1. Solus BT Business Broadband Offers (Just Broadband, no phone number or capability to make calls)

The following offers are for Solus Broadbands. Remember, Solus is for standalone Broadband and will not be provided with a phone number or the ability to make calls from BT. Please move to the Bundle section if the customer needs to retain their phone number or requires a new phone number, and the ability to make calls.

Note: You must tell the customer that all prices exclude VAT. Contract terms are 36 or 60 months (always try to sell 60 month contracts, the commission is improved. You must tell the customer about their contract term).

The following table is for SOGEA Broadband

Connection fee: £30

Delivery of the BT Business Hub: £9.95

All BT pricing excludes VAT, please inform your customer

Broadband ProductOffer DiscountAmount
EssentialFull price£55.07
Discount 1£40.95
Recommended£35.95
Discount 3£31.95
Full discount£27.95
EnhancedFull price£66.40
Discount 1£54.95
Recommended£49.95
Discount 3£43.95
Full discount£37.95
ProFull price£77.19
Discount 1£64.95
Recommended£59.95
Discount 3£53.95
Full discount£47.95

Connection fee: £30

Delivery of the BT Business Hub: £9.95

All BT pricing excludes VAT, please inform your customer

The following table is for FTTP Broadband with download speeds from 100Mbps through to 900Mbps

TechnologyFull Fibre 100 (Superfast)Full Fibre 150 (Ultrafast 1)Full Fibre 300 (Ultrafast 2)Full Fibre 500 (Hyperfast 1)Full Fibre 900 (Hyperfast 2)
FTTP or SOGEAFTTP OnlyFTTP OnlyFTTP OnlyFTTP OnlyFTTP Only
Connection TermRentalRentalRentalRentalRental
Essential     
Full price£43.15£71.52£82.32£93.11£103.91
Discount 1£40.95£47.95£56.95£59.95£69.95
Recommended£35.95£38.95£46.95£49.95£56.95
Discount 3£31.95£34.95£39.95£43.95£49.95
Full discount£27.95£31.95£34.95£36.95£42.95
Enhanced     
Full price£66.40£86.10£97.43£103.91£114.69
Discount 1£54.95£59.95£69.95£69.95£79.95
Recommended£49.95£49.95£59.95£64.95£69.95
Discount 3£43.95£45.95£50.95£54.95£59.95
Full discount£37.95£39.95£44.95£46.95£52.95
Pro     
Full price£77.19£96.89£108.22£114.70£125.48
Discount 1£64.95£69.95£79.95£79.95£89.95
Recommended£59.95£59.95£69.95£74.95£79.95
Discount 3£53.95£55.95£60.95£64.95£69.95
Full discount£47.95£49.95£54.95£56.95£62.95
BT Business Bundle Offers
  1. Business Broadband Bundle Offers (Port of provide a new number, new digital handset, and optional calling package)

The following offers are for BT Business Broadband Bundles. 

Bundles include the Broadband service and Cloud Voice Express. The customer will receive a brand new digital cordless handset, with a new telephone number or the customer can port a number from an existing BT phone line or competitor phone line.

PLEASE NOTE: The handsets are only FREE if the customer is taking a call plan. If the customer requires a handset BUT they are not taking a call plan they need to be aware that they will pay an upfront charge of £65+VAT for the handset.

Why Cloud Voice Express is great for Your customers

  • Business on the Move: With the app, your customers can use their business number to connect with clients and colleagues from anywhere.
  • Keep or Port Their Number: Your customers can keep their existing business number for life or port it if they move.
  • Block Nuisance Calls: The service automatically blocks known spam numbers, helping your customers focus on important calls.
  • Smart Voicemail: Voicemails are converted to text and sent to the app, allowing your customers to respond quickly.
  • Handset Options: Customers can get a free digital phone with the UK Unlimited Calls Plan or buy a desk phone if they are on a PAYG plan.
  • Never Miss a Call: The call divert feature forwards unanswered calls to colleagues, ensuring your customers never miss a business opportunity.

Note: The mobile app is the default for customers on PAYG (Pay as you go) calls.

Yeaklink W73P with Cloud Voice Express

Cloud Voice Express is available with or without a calling package. If the customer chooses a calling package, they will be able to make unlimited calls to UK landlines and mobiles (fair usage policy applies). If the customer does not choose a calling package, they will be subject to BT standard calling rates which are outlined on BT.com

Connection fee: £30

Delivery of the BT Business Hub: £9.95

All BT pricing excludes VAT, please inform your customer

BT Business Broadband Bundles for SoADSL availability

* Customers must achieve more than 2.5Mbps or more to qualify for Cloud Voice Express.

BT Business Broadband Bundles for SoADSL availability

* Customers must achieve more than 2.5Mbps or more to qualify for Cloud Voice Express.

Broadband ProductTechnologyOffer PriceNotes
Broadband Essential + Digital LineSoADSL + CVE£34.95Customer speeds must be above 2.5Mbps download speeds to qualify for a Cloud Voice Express bundle. Cybersecurity included.
Broadband Essential + Digital Line + CallsSoADSL + CVE£41.95Customer speeds must be above 2.5Mbps download speeds to qualify for a Cloud Voice Express bundle. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Broadband Enhanced + Digital LineSoADSL + CVE£44.95Customer speeds must be above 2.5Mbps download speeds to qualify for a Cloud Voice Express bundle. Enhanced includes a static IP address and 4G Hybrid backup. Cybersecurity included.
Broadband Enhanced + Digital Line + CallsSoADSL + CVE£51.95Customer speeds must be above 2.5Mbps download speeds to qualify for a Cloud Voice Express bundle. Enhanced includes a static IP address and 4G Hybrid backup. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.

BT Business Broadband Bundles for SOGEA availability

Broadband ProductTechnologyOffer PriceNotes
Standard Fibre (SOGEA product for locations which cannot receive above 15Mbps download speeds)
Standard Fibre Essential + Digital LineSOGEA + CVE£34.95Should be sold when customer can only receive download speeds of up to 15Mbps. Basic Broadband with Cybersecurity.
Standard Fibre Essential + Digital Line + CallsSOGEA + CVE£41.95Should be sold when customer can only receive download speeds of up to 15Mbps. Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Standard Fibre Enhanced + Digital LineSOGEA + CVE£44.95Should be sold when customer can only receive download speeds of up to 15Mbps. Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Standard Fibre Enhanced + Digital Line + CallsSOGEA + CVE£51.95Should be sold when customer can only receive download speeds of up to 15Mbps. Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Standard Fibre Pro + Digital LineSOGEA + CVE£54.95Should be sold when customer can only receive download speeds of up to 15Mbps. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Standard Fibre Pro + Digital Line + CallsSOGEA + CVE£61.95Should be sold when customer can only receive download speeds of up to 15Mbps. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Standard Fibre 38 (SOGEA product for locations which cannot receive above 38Mbps download speeds)
Standard Fibre 38 Essential + Digital LineSOGEA + CVE£27.95Should be sold when customer can only receive download speeds of up to 38Mbps. Basic Broadband with Cybersecurity.
Standard Fibre 38 Essential + Digital Line + CallsSOGEA + CVE£34.95Should be sold when customer can only receive download speeds of up to 38Mbps. Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Standard Fibre 38 Enhanced + Digital LineSOGEA + CVE£38.95Should be sold when customer can only receive download speeds of up to 38Mbps. Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Standard Fibre 38 Enhanced + Digital Line + CallsSOGEA + CVE£45.95Should be sold when customer can only receive download speeds of up to 38Mbps. Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Standard Fibre 38 Pro + Digital LineSOGEA + CVE£48.95Should be sold when customer can only receive download speeds of up to 38Mbps. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Standard Fibre 38 Pro + Digital Line + CallsSOGEA + CVE£55.95Should be sold when customer can only receive download speeds of up to 38Mbps. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Standard Fibre 76
Standard Fibre 76 Essential + Digital LineSOGEA + CVE£32.95Standard SOGEA offering. Basic Broadband with Cybersecurity.
Standard Fibre 76 Essential + Digital Line + CallsSOGEA + CVE£39.95Standard SOGEA offering. Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Standard Fibre 76 Enhanced + Digital LineSOGEA + CVE£42.95Standard SOGEA offering. Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Standard Fibre 76 Enhanced + Digital Line + CallsSOGEA + CVE£49.95Standard SOGEA offering. Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Standard Fibre 76 Pro + Digital LineSOGEA + CVE£52.95Standard SOGEA offering. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Standard Fibre 76 Pro + Digital Line + CallsSOGEA + CVE£59.95Standard SOGEA offering. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.

BT Business Broadband Bundles for FTTP availability

Broadband ProductTechnologyOffer PriceNotes
Full Fibre 100
Full Fibre 100 Essential + Digital LineFTTP + CVE£34.95If upgrading from FTTC or SOGEA, reseller must select higher bandwidth (150Mbps) as 100Mbps tier does not qualify for commissions. Basic Broadband with Cybersecurity.
Full Fibre 100 Essential + Digital Line + CallsFTTP + CVE£41.95If upgrading from FTTC or SOGEA, reseller must select higher bandwidth (150Mbps) as 100Mbps tier does not qualify for commissions. Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Full Fibre 100 Enhanced + Digital LineFTTP + CVE£44.95If upgrading from FTTC or SOGEA, reseller must select higher bandwidth (150Mbps) as 100Mbps tier does not qualify for commissions. Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Full Fibre 100 Enhanced + Digital Line + CallsFTTP + CVE£51.95If upgrading from FTTC or SOGEA, reseller must select higher bandwidth (150Mbps) as 100Mbps tier does not qualify for commissions. Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 100 Pro + Digital LineFTTP + CVE£54.95If upgrading from FTTC or SOGEA, reseller must select higher bandwidth (150Mbps) as 100Mbps tier does not qualify for commissions. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Full Fibre 100 Pro + Digital Line + CallsFTTP + CVE£61.95If upgrading from FTTC or SOGEA, reseller must select higher bandwidth (150Mbps) as 100Mbps tier does not qualify for commissions. Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 150
Full Fibre 150 Essential + Digital LineFTTP + CVE£37.95Basic Broadband with Cybersecurity.
Full Fibre 150 Essential + Digital Line + CallsFTTP + CVE£44.95Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Full Fibre 150 Enhanced + Digital LineFTTP + CVE£47.95Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Full Fibre 150 Enhanced + Digital Line + CallsFTTP + CVE£54.95Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 150 Pro + Digital LineFTTP + CVE£57.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Full Fibre 150 Pro + Digital Line + CallsFTTP + CVE£64.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 300
Full Fibre 300 Essential + Digital LineFTTP + CVE£42.95Basic Broadband with Cybersecurity.
Full Fibre 300 Essential + Digital Line + CallsFTTP + CVE£49.95Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Full Fibre 300 Enhanced + Digital LineFTTP + CVE£52.95Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Full Fibre 300 Enhanced + Digital Line + CallsFTTP + CVE£59.95Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 300 Pro + Digital LineFTTP + CVE£62.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Full Fibre 300 Pro + Digital Line + CallsFTTP + CVE£69.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 500
Full Fibre 500 Essential + Digital LineFTTP + CVE£47.95Basic Broadband with Cybersecurity.
Full Fibre 500 Essential + Digital Line + CallsFTTP + CVE£54.95Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Full Fibre 500 Enhanced + Digital LineFTTP + CVE£57.95Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Full Fibre 500 Enhanced + Digital Line + CallsFTTP + CVE£64.95Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 500 Pro + Digital LineFTTP + CVE£67.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Full Fibre 500 Pro + Digital Line + CallsFTTP + CVE£74.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 900
Full Fibre 900 Essential + Digital LineFTTP + CVE£52.95Basic Broadband with Cybersecurity.
Full Fibre 900 Essential + Digital Line + CallsFTTP + CVE£59.95Basic Broadband with Cybersecurity. Includes unlimited calls to UK landlines and mobiles.
Full Fibre 900 Enhanced + Digital LineFTTP + CVE£62.95Enhanced includes 4G Hybrid Backup and a Static IP address. Cybersecurity included.
Full Fibre 900 Enhanced + Digital Line + CallsFTTP + CVE£69.95Enhanced includes 4G Hybrid Backup and a Static IP address. Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Full Fibre 900 Pro + Digital LineFTTP + CVE£72.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Cybersecurity included.
Full Fibre 900 Pro + Digital Line + CallsFTTP + CVE£79.95Pro includes all Enhanced benefits, plus Complete Wi-Fi (improved Wi-Fi signal coverage), Prompt Care (improved fix times) and Expert Setup (BT will install the Complete Wi-Fi discs on behalf of the customer). Includes unlimited calls to UK landlines and mobiles. Cybersecurity included.
Cold calling script for BT Business
  1. Telesales Cold Calling Script

Before using this script, please ensure all of your calling data is GDPR compliant and has been checked against the TPS list (Telephone Protection Service).

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Step 1: Introduction

Hello, I'm calling regarding your BT Business account. Today, we're offering a quick check to update you on the latest available broadband speeds and product enhancements specific to your location. Would you like me to run this check for you now? (Y/N)

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Objection: "You're not BT." Answer: That's correct, BT has many different routes to market from BT Local Business (they are also not BT) to BT Partners and BT Resellers, we all operate in a similar way and sell BT Business products to extend BT's customer contact, BT cannot reach everybody! What I can do is provide you with your direct BT contacts if you prefer? Lauren.bishop@bt.com for general enquiries or pamela.chhibba@bt.com for Cloud Voice enquires. Let me take your phone number and email, I'll get Lauren or Pam to contact you. In the meantime, can we continue to check options and speeds for you?

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Before I check Broadband speeds for you, BT are offering some important features in 2024.

Have you read or watched in the news, stories of malicious websites taking customer data? (Y/N)

BT Broadband now includes protection against these kind of threats, this is critically important for all businesses. This is one of the main reasons existing BT customers are upgrading their Broadband and why customers are coming back to BT.

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Do you know how important Wi-Fi signal strength is to the performance of your Internet? (Y/N)

BT offer Wi-Fi extender discs as part of the Broadband, they improve the signal throughout your business premises or home office. BT will also send an engineer to set all of this up for you.

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Do you know, BT also offer 4G backup for your Broadband?

Lastly, BT also offer 4G backup as part of their Broadband packages, if your Broadband fails, you will be immediately connected to EE 4G with no data charges.

Step 2: Check their speeds and product availability

If the customer is not with BT, use https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome to understand speeds and products.

If the customer is with BT, you can still tell the customer about the latest features and product availability, but you will need to submit a pre-check to understand whether they are eligible for an upgrade.

Step 3: Does the customer want Solus Broadband or a Broadband Bundle with Cloud Voice Express?

Use the pricing and features table to understand the best product for your customer.

Single user, needs a new number or wants to port an existing number? Sell BT Cloud Voice Express (BT Broadband Bundle)

BT Cloud Voice Express provides a replacement for traditional telephone lines. The product includes a brand new cordless digital handset and unlimited calls to UK landlines and UK mobiles. It also comes with an app which means you can take your business number with you out of the office.

More than 3 users? Discuss BT Cloud Voice

Ask the customer how many users they have, if 3 or more, this is a full Cloud Voice opportunity and should be sent to pamela.chhibba@bt.com for pricing. If this is a single user requirement, you can sell a Broadband Bundle (i.e. with Cloud Voice Express).

If this business is bigger, discuss BTnet leased lines

A great option for when the office has multiple users and requires a dedicated Internet connection with the same upload and download speeds. BT leased lines are provided with a standard Cisco router or Cisco Meraki and can contain advanced Cyber security features. If your business has poor Internet performance, BTnet leased lines offer the best possible Internet connectivity with a 100% uptime guarantee.

FAQ
BT no longer sell traditional phone lines (PSTN). All services are now digital, which means they have no in-built capability to make phone calls. If the customer needs to retain their phone number or requires a new number, and they want to make phone calls, they will need a Broadband Bundle (Cloud Voice Express) or for more than 3 users, they will need to buy the full Cloud Voice product.
Summary

Netify is the first dedicated global SD WAN & SASE comparison marketplace.

Open up a brand new revenue stream from BT Business

Are you a business looking to resell Broadband?

Apply to the BT Reseller Programme