Resign BT SoADSL Broadband Order Form

This form should be used to order a resign of SoADSL.

When completing a resign of SoADSL, commissions can be improved by upgrading the customer from Essentials to Enhanced or Pro.

Thank you!

Reseller company name*

Name of sales agent placing this order*

Email address of the agent placing this order*

Please note that if you are migrating a customer from ADSL to SoADSL, commission will be low unless you move a customer from Essentials to Enhanced.

Please select your sale type*

You can only resign ADSL services on 12 month contracts and ONLY if SoADSL is not available.

Customer's full trading/business name*

Please enter the customer name from the pre-check if possible.

Customer title*

Customer first name/last name*

Does your customer's business have 10 employees or less?*

If the customer has 10 employees or less, they must sign an EEEC document (European Electronic Communications Code). This can be done either at time of order or BT will generate an email which your customer can click to approve. Netify can help with advice to make the signing of EEEC documents simple.

Job function*

Is this contact a key decision maker?*

Customer landline contact number*

Customer mobile number (mandatory for all orders)*

If you do not enter a mobile number for your customer (not a landline), the order will be put in discrepancy by the BT back office team which will create additional delay.

Customer Email Address (mandatory for all orders)*

This email address should be the best contact address for your customer as BT will provide order updates. We also use this address as the customer's username, please ensure they are aware. Residential to Business conversion customers will lose their BT Internet email address when they migrate.

Full installation address and postcode*

Please include any information about where the customer would like their service installed, e.g. Reception, Ground Floor.

Does the customer have a different correspondence address to the install address?

Is the site contact the same as the order contact?*

Tell us about your order*

Complete as much detail as possible. Please include contract term, Broadband package (Essentials/Enhanced) and any VAS (Value add services).

Please confirm the number associated with the customer ADSL service

Please add the telephone number which is used by the existing ADSL Broadband.

Select the contract term you have sold your customer*

You can resign ADSL+PSTN line but only on 12 month contracts and ONLY if SoADSL is unavailable.

What price have you given your customer?*

Please ensure you have reviewed the latest offers.

Select the Broadband package you have sold your customer*

With the majority of orders, Value line is the standard option. However, your customer may benefit from a Standard line which offers an improved fix time SLA of 'End of next working day' fix time. Value line offers 'End of second working day' SLA fix time.

Does your customer require Hybrid Connect (4G Broadband backup)?*

If you are offering 4G Hybrid Connect Broadband backup, please ensure the customer can receive at least 3 bars of signal strength using the EE checker here. (Link will open in a new tab)

Does your customer require a new BT Business Hub? (Provided as standard)*

Have you sold McAfee virus scanning?*

1 licence costs £4.99 (excluding VAT) covering unlimited mobiles, and up to 5 laptop or PC devices. Your customer can buy up to 5 licences, to protect up to 25 laptop of PC devices. Ensure you ask how many latop or PC devices your customer is using within the business.

Note: You must tell the customer that they will need to register for BT Business My Account to access the McAfee download.

McAfee virus scanning software protects customer devices from malware viruses, spyware, and ransomware by detecting and removing threats in real time. It offers regular updates to defend against new threats, scans files and websites, and blocks malicious downloads.

Have you sold BT Complete Wi-Fi? (Recommended value add to improve Wi-Fi strength)*

Complete WiFi will help your customers WiFi coverage throughout their office using discs which create a meshed signal to keep speeds consistently good. Check Toolkit or offers for current pricing.

Does your customer require Expert Setup with Complete WiFi?

Expert Setup is FREE but only with the Enhanced Broadband package. Expert Setup will send a BT engineer to setup and install the WiFi Complete discs. You can still sell Expert Setup with Essentials but there is an additional cost - please refer to the Toolkit.

Please add the download and upload speeds you have quoted the customer*

Due to the Ofcom code of practice, we must clearly advise customers of what speeds to expect. Use: https://www.broadbandchecker.btwholesale.com/#/ADSL and add the high/low numbers.

Does your customer need a static IP address?*

Important: Please ask your customer whether or not they require a static IP address. Static IP addresses are required for applications such as CCTV.

Please enter the telephone number associated with the pre-check*

Please paste your pre-check data here*

Please paste the data you received from the pre-check here.